Australia's second-largest airline is also the largest to use the "Virgin" brand. The airline started off as a low-cost carrier but quickly catapulted to the top of Australian travelers' itineraries by offering guests a choice between no-frills low-cost flight options and a wide array of extra amenities.
As part of Richard Branson's Virgin Group, the airline has a global presence through its sister airlines. Travelers who fly using Virgin Australia can often use amenities and services offered by other members of the Virgin Group – such as Virgin America and Virgin Atlantic.
International short haul passengers, such as those flying between Australia's major cities and regional destinations like Hong Kong or Kuala Lumpur, can choose between Saver and Flexi fares. Saver fares do not include a complimentary meal, offering bare-bones travel from point A to B, while Flexi ticket holders enjoy snacks and beverages on-board. Saver ticketholders can elect to buy food and drinks on-board.
On longer flights, Virgin Australia passengers get to enjoy 81 centimeters of legroom, a USB port to power personal electronics, and complimentary food and beverages. Virgin Australia's Red entertainment system is standard on all long-haul flights in all cabins. The system consists of a touch-screen handset loaded with classic movies, TV shows, games, music, and more.
Both short- and long-haul passengers may elect for premium economy seats that offer a significant boost to the available legroom and an additional complimentary amenity kit. The kit contains generic cosmetic and hygiene items of the kind of most often needed by travelers.
Premium Economy ticketholders also enjoy access to a stand-up bar serving premium beverages. If you purchase premium economy, you will also get priority check-in service and access to some of Virgin Australia's lounges in Australia and New Zealand.
If you book Premium Economy tickets for a long-haul flight, you also get a seat with power outlets and a USB charging outlet for your personal devices. This can be useful because Premium Economy ticketholders also enjoy increased baggage allowance.
Virgin Australia's business class offers spacious comfort and an extra wide black leather seat with extra legroom. Short-haul business class passengers benefit from priority check-in, early boarding, and Lounge access in participating airports.
Business class passengers enjoy complimentary food and drink, with a gourmet menu designed by celebrity chef Luke Mangan. On long-haul flights, passengers enjoy almost two full meters of legroom in a fully reclining bed-seat and can even pull up screens between seats for extra privacy.
Business Class passengers also have access to complimentary Wi-Fi on short-haul flights. On long-haul flights, passengers receive a Samsung Galaxy Tab preloaded with movies, music, and games for the duration of the flight.
Virgin Australia lets you take up to 7 kilograms of carry-on baggage with you on any international flight. Short-haul passengers can take up to two piece of luggage onboard, but the total combined weight must not exceed 7 kilograms.
International long-haul passengers may add a personal item to their carry-on allowance. Examples of permissible items include laptops, cameras, and handbags. Nevertheless, this item must not weigh more than 7 kilograms and must be less than 48 by 34 by 23 centimeters in volume.
Importantly, basinets, strollers, and car seats for infants are not counted as extra carry-on items. If you are traveling with an infant child, you can bring your special transport item onboard free of charge, regardless of its weight. If the flight does not have enough room in the cabin, the plane's staff will check the item and bring it back to you when the flight lands.
The length, width, and height of any checked-in baggage must not exceed 140 centimeters in total. Virgin Australia's weight limit for checked bags is 23 kilograms. Both passengers on international short haul and long haul flights may increase their checked baggage allowance by becoming Velocity Members.
Velocity is the name of Virgin Australia's frequent flyer program. Guests who fly with Virgin can gain Red, Silver, or Gold Velocity membership and double their checked in baggage allowance as well as the maximum weight of each bag. If you become a member of this club, you can check in two items weighing up to 32 kilograms each. Platinum members can check in three bags.
Virgin charges extra for checked items exceeding more than 100 by 227 by 84 centimeters or weighing more than 32 kilograms. Usually, the surcharge is equal to 50 percent of the full excess baggage rate, which varies from flight to flight. Most commonly, sports equipment falls into this category.
Virgin Australia offers selective access to its wide range of airport lounges and special service in a variety of cities. You can find Virgin Australia lounges in New Zealand, the United States, Singapore, and South Africa. Some of the specific international cities where Virgin Australia has agreements to share airport lounges include Los Angeles, Hong Kong, Auckland, and Abu Dhabi.
Of course, you'll also find Virgin Australia lounges in almost every city in Australia. These lounges offer a premium experience for travelers, with modern spaces designed to evoke calming moods while members' needs are catered to by professional staff.