Australia's second-largest airline is also the largest to use the "Virgin" brand. The airline started off as a low-cost carrier but quickly catapulted to the top of Australian travelers' itineraries by offering guests a choice between no-frills low-cost flight options and a wide array of extra amenities.
As part of Richard Branson's Virgin Group, the airline has a global presence through its sister airlines. Travelers who fly using Virgin Australia can often use amenities and services offered by other members of the Virgin Group – such as Virgin America and Virgin Atlantic.
International short haul passengers, such as those flying between Australia's major cities and regional destinations like Hong Kong or Kuala Lumpur, can choose between Saver and Flexi fares. Saver fares do not include a complimentary meal, offering bare-bones travel from point A to B, while Flexi ticket holders enjoy snacks and beverages on-board. Saver ticketholders can elect to buy food and drinks on-board.
On longer flights, Virgin Australia passengers get to enjoy 81 centimeters of legroom, a USB port to power personal electronics, and complimentary food and beverages. Virgin Australia's Red entertainment system is standard on all long-haul flights in all cabins. The system consists of a touch-screen handset loaded with classic movies, TV shows, games, music, and more.
Both short- and long-haul passengers may elect for premium economy seats that offer a significant boost to the available legroom and an additional complimentary amenity kit. The kit contains generic cosmetic and hygiene items of the kind of most often needed by travelers.
Premium Economy ticketholders also enjoy access to a stand-up bar serving premium beverages. If you purchase premium economy, you will also get priority check-in service and access to some of Virgin Australia's lounges in Australia and New Zealand.
If you book Premium Economy tickets for a long-haul flight, you also get a seat with power outlets and a USB charging outlet for your personal devices. This can be useful because Premium Economy ticketholders also enjoy increased baggage allowance.
Virgin Australia's business class offers spacious comfort and an extra wide black leather seat with extra legroom. Short-haul business class passengers benefit from priority check-in, early boarding, and Lounge access in participating airports.
Business class passengers enjoy complimentary food and drink, with a gourmet menu designed by celebrity chef Luke Mangan. On long-haul flights, passengers enjoy almost two full meters of legroom in a fully reclining bed-seat and can even pull up screens between seats for extra privacy.
Business Class passengers also have access to complimentary Wi-Fi on short-haul flights. On long-haul flights, passengers receive a Samsung Galaxy Tab preloaded with movies, music, and games for the duration of the flight.
More information on baggage can be found here.
Virgin Australia offers selective access to its wide range of airport lounges and special service in a variety of cities. You can find Virgin Australia lounges in New Zealand, the United States, Singapore, and South Africa. Some of the specific international cities where Virgin Australia has agreements to share airport lounges include Los Angeles, Hong Kong, Auckland, and Abu Dhabi.
Of course, you'll also find Virgin Australia lounges in almost every city in Australia. These lounges offer a premium experience for travelers, with modern spaces designed to evoke calming moods while members' needs are catered to by professional staff.