How can we help?

Prices and availability on our website are live and can change at any time. Fares will vary depending on how full the flight is and the amount of time until the flight departure. Generally, as a flight gets more booked up and closer to departure date, the price may increase. Only once you have paid in full and your ticket has been issued is your fare guaranteed.

The airline industry is highly competitive. There are many options available on most routes, and also lots of airline alliances (airlines that join together often called a codeshare) that offer different fare combinations.

The original booking contact is authorised to make enquiries about or cancel a booking. For others to make enquiries or cancel, they require the written authority from the original booking contact.

*In the event of a serious incident where the traveller is incapacitated, we will require written evidence of their incapacitation prior to considering allowing a third party to access the booking.

The original booking contact is authorised to make enquiries about or changes to their booking. For others to make enquiries or changes, they require the written authority from the original booking contact.

*In the event of a serious incident where the traveller is incapacitated, we will require written evidence of their incapacitation prior to considering allowing a third party to access the booking.  

When you select a flight option and enter your details, the baggage allowance is shown on the right-hand side. When you confirm your name (remember - as per your passport), the next page also has this information.

For domestic flights, you should be at the airport at least 45 minutes prior to departure. If you are travelling on a domestic flight that is connecting to an onward international flight, you need to check-in at least one hour prior to departure. If you are checking into an international departure, allow at least two hours, or up to three hours at certain high security or high-density airports.

At the end of the booking process by clicking the proceed button.

This depends on whether you are travelling on a domestic or international flight. As a general rule, for domestic travel, you should check in one hour prior to departure, and if you are travelling internationally, you should check in at least two hours prior to departure. If you are travelling internationally, but have an initial domestic flight connecting with your international flight, you should check in 90 minutes prior to departure. You should always be aware of traffic conditions between your home or hotel and the airport. It is a good idea to consult the airport website to see what they advise for their particular airport, as some airports have more stringent security checks that take longer to get through.

You can request this during the booking process or our Customer Care Team can request wheelchair assistance for travellers that require this service. Please advise the reasons for the request when you email us. You may have to supply some documentation to support the request.

This can vary depending on the circumstances of the cancellation, and also on the airline's procedures. Some refunds can take up to 12 weeks or longer to get back from the airline. Many refunds can be processed within 10 working days. However, we cannot guarantee a specific time frame. It is always a good idea to have travel insurance, as a financial loss may be able to be recouped by making a claim. It is always our intention to get your funds back to you asap.

You should always have a prescription for any medicines, hypodermic needles, inhalers etc that you require whilst you are on your journey, and keep them with your medications. The volume of your medication needs to comply with carry-on baggage allowances. Some common over the counter medications may not be allowed in certain countries. You should consult the customs and immigration websites of countries you are visiting.

Your boarding pass is the document that allows you to get on the aircraft. You will get your boarding pass when you check-in for your flight. If you check-in online, you can often save your boarding pass electronically on your phone, but we always suggest having a paper copy as well.

In this case, the airline will offer an alternative option. If the option is not suitable to the customer, OR If the airline is unable to provide an alternative, Aunt Betty may be able to secure a full refund, this is subject to the airline policies and never a guarantee.

It is always a good idea to have travel insurance, as non-refundable expenses may be claimable.

We strongly recommend that you purchase travel insurance. You can purchase travel insurance during the booking process. Many travel problems can be alleviated if you have suitable travel insurance.

The airline no-show policy is that if you miss a flight on your ticket, all onward flights will be cancelled without notice. You will be unable to use the rest of your ticket. Some airlines may re-instate the ticket for a fee if they are the only airline on the ticket. These fees can be very high. It is a good idea to have travel insurance as customers may be able to claim a loss, in the event of unforeseen circumstances.

It is not a requirement to create an account in order to successfully make a booking. The benefit of creating an account allows for easy access to current and past bookings.

Most airlines offer a weight allowance (eg 23kgs), but some have a piece (PC) system. The weight of each "piece" varies amongst airlines, so please consult the airline website for confirmation.

It is an added three or four digit security number that is normally found on the back of your card. The American Express CVV is on the front of the card.

Should a schedule change (this is when an airline has a change from their original flight details) occur you will be notified of this and provided with alternate flight options. If you are travelling within 96 hours please be sure to contact our Customer Care Team for updated information to avoid problems at the airport.

This generates when your booking is made. You will find it on your e-ticket which you will receive via email. You will need it if you want to access the airlines "Manage My Booking" site.

An e-ticket is an electronic version of a paper ticket. This is emailed through following making your booking. If you misplace it, please send a request through to our Customer Care Team for this to be resent to you. For international travel, it is suggested to take a paper copy of your e-ticket and itinerary to present at the check-in counter.

Your travel insurance may cover the cost of cancellation or any additional expenses you may incur. Some airlines may permit free of charge rebooking of flights to new dates, or in the event that you are unable to make alternate arrangements, there may be the opportunity to cancel.

If your ticket covers all flights, the delaying airline is responsible for arranging your onward passage and sometimes accommodation if the delay is lengthy. You need to ask at their service desk and let them know so they can start to resolve your dilemma. If, however, you have separate tickets, you need to call our Customer Care Team urgently, so they can advise your options. Unfortunately, the onward airline does not have any responsibility for the delayed airline and will charge fees to make any changes required. You should still go to the delayed airline service desk to see if they will help you with your onward travel plans.

Although not common, flights do get cancelled for a number of reasons. Mostly these are for the safety of passengers. The airline is responsible for your passage. They will rebook you on the next available flight or may even book you on an alternate airline if that is more suitable. Flight cancellations are always difficult to manage and resolution can take airline staff some time.

Do not email if you realise the error on the same day as you made the booking. Please phone the Customer Care team immediately. Our Customer Care team is available 24/7. If you discover the error on another day and your travel is more than 4 days away, please email via the webform on the site, advising the details that need to be corrected. Please note that fees apply for making name corrections and date changes as per our T&Cs.

We can help with that, we have some special assistance options available in the booking process. If you don't see your requirements here then please contact our Customer Care Team to add to your booking.

Please call our Customer Care Team immediately for assistance. If you arrive late for your flight generally, your ticket may be lost as the airline may regard you as a 'No-Show' and your ticket may be forfeited. If you arrive late for your flight, and the airline has a later option, you should go to their service desk and see if they can help you.

You need to contact your airline. You will need your e-ticket copy and itinerary. You may be asked for your boarding pass as well, so always ensure you keep this documentation until the points have been added to your account. Note that it can take several weeks after your flight for the points to be added. Some airlines allow you to add these online, please see your airline frequent flyer programme for full details.

Although uncommon, this may happen for a variety of reasons. Should this occur please contact our Customer Care Team and they will be able to assist you further. This commonly occurs when a traveller does not have the correct visa or documentation for the destination they are travelling to, or their passport has expired or does not have sufficient validity in it for the destination they are travelling to.

Should this occur please go to the airline service desk immediately. Ensure that you have your bag tags received at the time of check-in or baggage drop-off to provide the service desk as proof. Any insurance you have purchased may also help.

Please email our Customer Care Team with your ABY or BYO booking number and the details of your new passport (number, nationality, date of birth, expiry date, full name) and we will update your booking.

Please call our Customer Care Team immediately for assistance. If you arrive late for your flight generally, your ticket may be lost as the airline may regard you as a "No Show" and your ticket may be forfeited. If you arrive late for your flight, and the airline has a later option, you should go to their service desk and see if they can help you.

Infants are deemed as those travellers that have not reached the age of two at the time of travel completion. Infants do not get a seat. If you require a seat for an infant then you will need to book a child fare. You still enter the correct date of birth. If in doubt please check with our Customer Care Team.

Requests for bassinet seating vary from airline to airline. Generally, the infant has to be less than 6 months of age. We are happy to request this for you but cannot guarantee this option will be available. Please email our Customer Care team using the webform on our site.

Your passport for international travel or valid photo ID for domestic travel, your itinerary with airline reference, and your boarding pass if you have done online check-in (not every airline has this option).

Please check the airline website for a comprehensive list but items such as knives, scissors, darts and such like are amongst the prohibited item list.

Children's fares have the same baggage allowance as adult fares. Generally, infants have different allowances or no checked baggage. Please consult the airline website for comprehensive information on child and infant allowances.

We recommend that all travellers do their own research prior to booking travel. This will allow customers to understand local customs and expectations. Customers should also include researching airlines to ensure that the airline they select to travel with will suit their requirements.

We remind all customers it is their responsibility to ensure that their passports are valid for their destinations requirements, and that the customer has all Visas required for their destination and any transit or stopover points.

This varies between airlines and whether your flight is domestic or international. Please consult your airline's website for a detailed breakdown. However, as a general rule, all liquids should be in containers of less than 100 ml in volume.

Apart from take-off and landing, most airlines permit use of laptops, mobiles and other electronic devices whilst on board. The crew will advise you when you are permitted to use these devices and when you need to cease using them. These devices need to be scanned during security procedures at the airport.

Do not email if you realise the error on the same day as you made the booking. Please phone the Customer Care team immediately. Our Customer Care team is available 24/7. If you discover the error on another day and your travel is more than 4 days away, please email via the webform on the site, advising the details that need to be corrected. Please note that fees apply for making name corrections and date changes as per our T&Cs.

Your baggage allowance on each flight will be shown during the booking process. Please do not assume that all airlines on your itinerary have the same allowance.

If this occurs please ensure that you contact your bank to ensure that there are no restrictions on the card and have sufficient funds in the account. Should you require additional assistance with this please contact our Customer Care Team.

Please check the airline website for a comprehensive list but items such as fireworks, flammable and explosive materials, certain aerosols, hoverboards are amongst the prohibited item list.

Please contact the airline directly for all details.

Yes, your information is protected by systems within compliance. For this reason, if you are applying for a refund some months after you made your booking, we may require your bank details to reimburse you as we do not hold your information for any length of time.

If a booking is unsuccessful the payment method will not be charged. However, in the unlikely event that this occurs, please contact our Customer Care Team and they will be able to assist you further.

Once you have clicked the payment button, a confirmation itinerary with a basic PDF with your ABY or BYO confirmation number, outlining your purchased flight will be emailed to you. Within a few hours, a detailed itinerary or e-ticket will be emailed with your booking details and airline reference number. Should you not receive this within 24 hours please check your spam and/or junk folders, if it still cannot be located please contact our Customer Care Team.

Only if the fare is refundable, normal penalties and fees will apply. If the fare is non-refundable, a refund on unused taxes may be possible.

If you fail to advise that you are not travelling on your scheduled flight you may be marked as a 'no show' and the rest of the flights on your itinerary may be cancelled. This may mean you lose the value of your ticket or it may mean you may need to pay a larger than usual fee to change the dates of your flights.

Please let our Customer Care team know as soon as possible if you are unable to travel.

If this should occur please clear your cookies and browsing history before undertaking the booking again. It is suggested to have the most recent/updated version of your preferred browser to ensure that minimal issues are encountered. Chrome is our recommended browser.

Generally, the rule is that you have at least six months validity on your passport from the date of your return to your home country.

You can search for flights on devices like desktop, mobile and tablet.

There is not one answer to this question. The passport you are travelling on and the destination you are visiting is of vital importance in every instance. It is your responsibility to ensure that you have a valid passport and a correct Visa for your destination. Please visit the services of the applicable Consulate or an accredited visa service. NB if you do not have the correct documentation to travel you may be denied boarding at the airport.

Login to the airline website and "manage my booking" and add extra baggage there, if that option exists. If you have issues doing this online, please email our Customer Care Team. Additional baggage costs extra, and this varies between airlines and destinations.

Payment options include Credit/Debit card or PayPal.

This depends on the passport you are travelling on and where you are travelling to, also, what the purpose of your trip is. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. You can get a visa by applying directly to the embassy or the consulate of the country you are visiting, or using a Visa processing service.

If you have lost your e-ticket or itinerary please contact our Customer Care Team and request for this to be resent through to you.

Should you require a tax invoice please email an online request through to our Customer Care team. The PDF received upon booking can also be used as a tax invoice.

If a booking attempt is unsuccessful you will receive an error message and will not receive confirmation of your booking via email. If this occurs please ensure that you contact your bank to ensure that there are no restrictions on the card and have sufficient funds in the account and double check the correct credit card details have been entered. Should you require additional assistance with this please contact our Customer Care Team.

There is the opportunity to book travel insurance during the booking process.

This can vary widely between airlines. Refer to the airline's website for full details.

Prices shown within the search are reflective of a per adult cost. Once selected the price shown will reflect the search results, e.g. two adults and a child. Please ensure your initial search is as per your requirements.

Once you have received your e-ticket, it is not necessary to reconfirm your booking. If the airline has a schedule change, we will contact you. You should also check your flight status on the airline's website for any late changes.

A valid passport is required for all international travel.

We offer customers the opportunity to do seat selection after paying for the airfares. The cost varies on the type of seat selected. Seat selection is offered after payment for the airfare is made, this is a separate charge.

Not all airlines and airfares offer seat selection, and not all seat types are available for selection. You may also do seat selection directly on the airline website using your airline reference which is located on your E-Ticket. If you are unable to do seat selection after purchasing the ticket, you can generally do it when online check-in for your flight opens.

Requests for bassinet seating vary from airline to airline. Generally, the infant has to be less than 6 months of age. We are happy to request this for you but cannot guarantee this option will be available. Please email our Customer Care team using the webform on our site.

Although uncommon, airlines can and do make changes to passengers seating dependant on operational requirements, and as such, seating requests are never guaranteed. Seating fees are non-refundable.

Generally, airlines do not allow for tickets to be transferred to another individual.

Generally, it is possible to make date changes to your booking. Please complete the online email request form and our Customer Care team will contact you to advise what options may be available to you with any applicable costs. Please note, generally, airlines do charge fees to make changes plus the Aunt Betty processing fee.

Children meals can be requested for travellers aged between two and 12 years of age. You can also request a baby or infant meal, but we strongly recommend that you take suitable food for babies and infants as the offering on airlines is limited. Email our Customer Care Team to add these requests to your booking.

It is possible only with your airline frequent flyer programme.

Basic meal types can be requested within in the booking flow. Should you require a more specialised meal please request this via managing your booking on the airline's website. Alternatively, please contact our Customer Care Team to undertake the request on your behalf. Please note that meal requests are never guaranteed and do vary between airlines.

No, please see 'How Do I Pay For My Booking?'

No, only one payment method is permitted.

This is dependant on the airline and the fare purchased. Please complete the online change request form and our Customer Care Team will provide you with a change quote or further options on the changes you wish to make.

No, this is a breach or airline security, and their cabin crews responsible service of alcohol requirements.

Yes, it is possible to make a multi-stop, stopover and open-ended booking on our website. Simply select the multi-stop option on the search panel for multi-stop, round the world and open-ended bookings. For stopovers select the stopover and enter your preferred destinations.

This depends on the airline - the airline website will advise full details. Generally, you can check-in online between 24 and 72 hours prior to departure.

Pay in 4 with PayPal is available. Select PayPal during checkout.

Yes, it is possible to have stopovers in your booking. Simply select the stop-over option on the search panel and enter your preferred destinations.

For example, if you are flying Brisbane to London, but want to stop in Singapore, you select Brisbane to London, and then Singapore as your stopover. There is the opportunity to select the stopover duration and whether it occurs on the outbound flights, inbound flights or both.

Generally no. It is always a good idea to have travel insurance. Some airlines may waive penalties in the event of the death of a very close relative, but they require evidence of the death and the relationship between the deceased and the traveller. Generally, an airline will provide authority for a refund in the event of the death of a traveller, or the death of a member of a traveller's immediate family (mother, father, son, daughter etc). In the event of the death of a person the traveller was going to visit, but who is not an immediate family member, the airline will not give an authority to refund. It is always a good idea to have travel insurance, as some non-refundable expenses may be claimable

This is dependant on the fare rules of the ticket purchased. Purchasing travel insurance may cover fare cancellation penalties. Please contact our Customer Care Team for more information.

Yes, we have airline combinations that allow travel around the world. Simply select the multi-stop option on the search panel and enter your preferred destinations.

For example, you are flying Brisbane to London, but want to stop in the USA on the way over, and a stop in Europe and Asia on the way back. You could select Brisbane to Los Angeles as your first choice, and then you could select Los Angeles to London, and then London to Singapore, and finally Singapore to Brisbane.

Additional flight sectors can be added via selecting 'add a flight'.

Generally no. It is always a good idea to have travel insurance, Pregnancy is not regarded by the airlines as a reason to refund a fare. In the event of a life-threatening illness, the airline may provide an authority to refund.

Generally, you can book up to seven people in a single booking provided there are seats available. If you are booking a bigger group you may have to do multiple bookings with smaller passengers per booking.

It is not possible to book an unaccompanied minor via our website.

No we currently only offer flights and related products.

Yes, please add your Frequent Flyer in the booking process. If you need to add your Frequent Flyer number after you have finalised your booking please contact our Customer Care Team.

Most airlines offer at least two different cabin classes i.e. Economy and Business, and some also offer Premium Economy and First Class.

During the booking process, there is the opportunity to add a special assistance request to your booking. Should you require for this to be added post booking please send a request through to our Customer Care Team. Some airlines may require supporting documentation for special requests.

Yes, the airline will have a fee and we have a processing fee. It is always a good idea to have travel insurance, as a financial loss may be able to be recouped by making a claim.