Booking Terms and Conditions
BYOjet (“us”, “we” and/or “our”) provides online travel booking services (including flight, hotel and car hire)
and other travel related services (the “Services”) to travellers throughout the world via our websites, apps and
other platforms (the “Platforms”).
Our Services and Platforms are provided by Jetescape Pty Ltd trading as BYOjet, a public limited company incorporated (ASX:FLT) and registered in
Australia with Australian Business Number (ABN) 68 145 039 470, Australian Company Number (ACN): 145 039 470. Other entities that directly
or indirectly control, are controlled by, or are under common control with BYOjet and referred to in these terms as
“BYOjet”. You can find our details, including correspondence address and registered office, on our Company Details page.
Please read the following "Booking Terms and Conditions" carefully, as they contain important information about your legal rights,
remedies and obligations. You must not make any booking unless you understand and agree with the following Booking Terms and Conditions.
References to "you" and "your", in these Booking Terms and Conditions mean the customer.
By making any booking, you agree to comply with and be bound by these Booking Terms and Conditions. These Booking Terms and Conditions
apply to any bookings you make with our consultants (in-store, over the phone or by email) as well as online bookings you make
on our website.
We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking
(regardless of whether other travellers have made separate payments) and that person will bind all such travellers to these Booking
Terms and Conditions.
1. Passports & Visas:
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date
of return and some countries require a machine-readable passport. For international travel bookings, you must let us know if you have
less than 6 months validity on your passport or if you do not have a machine-readable passport. When assisting with an international
travel booking, we will assume that all travellers on the booking have a valid passport which is valid for the relevant destination and
transit point. If this is not the case, you must let us know. It is important that you ensure that you have valid passports,
visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments
or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility
(except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document
requirements for your trip, please let your consultant know or, for online bookings, contact us.
We can provide you with general information only on visa and passport requirements that apply to international travel bookings you make with us.
Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish,
we can assist you to obtain visas through this external service and fees will apply). For online bookings, you can contact our visa partner
directly. We do not warrant the accuracy or suitability
of information provided by any external service provider and accept no liability for any loss or damage which you may suffer in reliance
on it (except to the extent caused by fault on our part).
If you are travelling to the United States please see the ESTA website for important information regarding compulsory pre-registration
for their visa waiver program ("ESTA"). If you are not an United States passport holder you will not be able to enter the United States without
a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
If you are travelling to Canada please see CIC for important information regarding compulsory
electronic travel authorization for visa-exempt foreign nationals ("ETA"). If you are not a Canadian passport holders you will not be able to enter Canada
without a valid ETA (or visa or permit) from 15 March 2016. Please note, you may not meet the eligibility requirements of ETA and may be
required to obtain a visa or permit.
We urge you to apply for an ESTA or ETA prior to booking an airfare if you have any concerns about whether or not you might be eligible
for an ESTA or ETA.
2. Travel Documents:
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document
(whether in electronic form or otherwise) used to confirm an arrangement with a travel service provider.
Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable,
non-date-changeable, and/or subject to cancellation and/or other change fees. Travel documents cannot be transferred to another person to use.
All airline tickets must be issued in the name of the passport/photo identity holder. Your name on your passport, visa and other travel
documents must all be identical. An incorrect name on a booking may result in an inability to use that booking, the booking being cancelled,
and the application of additional change and/or cancellation fees. Please review your travel documentation carefully and advise us immediately
of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents from
us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to your departure date, however
this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents will be ready for
collection. If you have booked online, you should retain your electronic record or you should print out and retain your travel documents as
provided to you by our website (or in a follow up email we send you). Please ensure you retain the most up-to-date version.
Please ensure you read your travel documents carefully for details on baggage allowances as these can vary from airline to airline and country to
country. Excess baggage (if your airline allows it) can be expensive and is your responsibility. We will not be liable for any expenses, fees,
penalties, costs, liabilities, damages or losses associated with baggage allowances and excess baggage.
3. Travel Insurance:
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. We recommend that your insurance policy,
as a minimum, provides cover for:
- Cancellation costs;
- Medical expenses;
- Repatriation expenses;
- Personally injury and accident costs;
- Loss of personal baggage; and
- Personal liability expenses.
Evidence of such insurances should be produced to BYOjet on request. Insurance cover
offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly
recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your travel consultant can provide general information
to you about travel insurance. For details of the services that travel insurers provide, including a quote, please refer to the travel
insurer's Financial Services Guide ("FSG")/Product Disclosure Statement ("PDS").
3.1. Australia and New Zealand
We are an authorised representative of CoverMore Insurance Services Pty Ltd (ABN 95 003 114 145) ("CoverMore") and receive financial
and non-financial benefits when you buy CoverMore travel insurance products through us. We and CoverMore are authorised to provide you
with general advice about, and arrange, travel insurance products on behalf of the insurer, Zurich Australian Insurance Limited
(ABN 13 000 296 640, AFSL 232507).
You must read the CoverMore Combined FSG/PDS before you decide to buy the CoverMore travel insurance product you are considering purchasing to
ensure it meets your needs and financial situation. The Combined FSG/PDS also contains information about the conditions, limits and exclusions
Please contact your consultant, visit Cover-More to take out travel insurance through us or if you have any questions about
Cover-More's travel insurance products. If you make a travel booking through us and decline travel insurance, you may be required to
sign a disclaimer.
3.2. All other jurisdictions
BYOjet does not have any travel insurance products for other jurisdictions at this stage.
4. Pre-paid Currency Card:
If you purchase a travel insurance product from us, you acknowledge that you may be sent a card setting out emergency insurance contact details,
which also has the capability to operate as a pre-paid currency card. By agreeing to these Booking Terms and Conditions, you request that we
send you this card (if available) and acknowledge its pre-paid currency capability. You do not need to apply for or activate the pre-paid
5. Travel Advice including COVID-19 (Coronavirus) Guidance:
We recommend that you contact the Department of Foreign Affairs and Trade ("DFAT") or visit their website for
general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
We strongly recommend that you familiarise yourself with the current status and updates to Australia's immigration and border
arrangements during the COVID-19 outbreak, available here.
5.2. New Zealand
We recommend that you contact the Ministry of Foreign Affairs and Trade or visit their website for general travel
advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register
your travel plans with SafeTravel, so that you may be more easily contacted in an emergency.
5.3. United Kingdom
The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. We strongly advise you go to
fco.gov.uk to find out more about your destination prior to the commencement of travel. Alternatively, you can contact ABTA Information
Department on 0203 117 0599 (calls will be charged).
5.4. United States
We recommend that you contact the U.S. Department of State or visit their website for general travel advice,
as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
5.5. Other jurisdictions
For travel advice for other countries and visa requirements please see our travel restrictions site.
5.6. All jurisdictions
In addition you should familiarise yourself with airline requirements around passenger safety, including the requirement for face masks
and the need to produce evidence meeting airline and border control requirements in relation to a negative COVID-19 test both for
transit and final destination passengers. This information is subject to change without notice so we recommend stay up to date with relevant
airline and government policies for your transit and final destination at each of;
- the time of booking,
- as you approach your travel date, and
- immediately before travel.
You acknowledge that you are choosing to travel at a time where you may be exposed to the Coronavirus.
It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks.
You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge
and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent
permitted by law, we accept no liability in relation to these additional risks.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel booking and
ensure that you carry all necessary vaccination documentation. Failure to present required vaccination
documentation (e.g. proof of COVID-19 or Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor,
travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish
to visit is also available from the government websites above in section 5.
Whether any medical requests can be accommodated, including (without limitation) access to power, refrigeration and travelling with the
use of mobility aids, is subject to the travel service provider in their sole and absolute discretion, and will often depend on a number
of factors, including (without limitation) any modes of transport and local standards at the destination. All medical requests are
beyond our control. While we will include all medical requests as a file note to the travel service provider, we cannot guarantee that your
request will be accommodated. It is your responsibility to follow up with the travel service provider directly either at the destination
or prior to travelling where possible.
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once your booking has
been paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside
our control which increase the cost of the product or service. Such factors include, but are not limited to, adverse currency fluctuations,
fuel surcharges, taxes, and airfare increases. Please contact your consultant for up-to-date prices.
8. Financial Arrangements
We receive remuneration through commissions, financial incentives and other means (together, "financial arrangements") from booking travel
and travel-related products and services on your behalf with third party travel service providers. We are not required by law to disclose
the nature or value of these financial arrangements.
9. Our Change and Cancellation Fees:
Subject to your refund and remedy rights under the Australian Consumer Law or any other consumer protection legislation, the following change or cancellation fees will apply per person,
per booking in addition to supplier fees, as set out in sections 11 to 14 below:
If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our
Online Customer Service Team. Any fees for such change or cancellation must be made via credit card and will
attract the applicable credit card surcharge.
These change and cancellation fees reflect the reasonable, direct and indirect costs, time and effort incurred or involved in us providing
booking and advisory services to you, as well as processing and managing the changes to, or cancellation of, your booking.
All bookings are made on your behalf subject to the terms and conditions imposed by the travel service provider. If, for example,
a travel service provider's terms and conditions contain a "no refund policy", we will only be able to provide you with the remedy
provided by the travel service provider (if any), which may include a travel credit supplied by the travel service provider.
10. Travel service provider Change and Cancellation Fees:
Changed or cancelled bookings for any reason (including by reason of matters outside your or our control) may also incur travel service
provider fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Travel service provider
fees may also apply where a booking is changed for any reason and when tickets or documents are re-issued. Where we incur any liability
for a travel service provider change or cancellation fee for any booking which is changed or cancelled for any reason, you agree to
indemnify us for the amount of that fee. Where you seek a refund for a changed or cancelled booking for which payment has been made to
the travel service provider, we will not provide a refund to you until we receive the funds from that travel service provider (which may
take 12 weeks, or longer, dependent upon the supplier processing time). In the event we are still holding the funds, we can only
provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service
provider's change or cancellation policy.
11. Change or Cancellation by You:
If you change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible.
All changes will be subject to any applicable travel service provider fees and BYOjet change fees set out above, and you will be
responsible for any increase in pricing that may occur as a result of your change request.
If you cancel any aspect of your booking, you will forfeit your deposit and you will be required to pay any applicable travel service
provider fees and BYOjet's cancellation fees set out above, and we will provide you with a refund for the remaining funds (if any).
Alternatively, BYOjet or the travel service provider may offer you a travel credit for the full amount paid by you without applying
any applicable travel service provider fees or BYOjet cancellation fees. If your deposit or booking is refundable, this is subject
to BYOjet having received the funds from the travel service provider and/or being authorised by the travel service provider to
refund your deposit or booking funds.
For instant purchase or non-refundable bookings, if you cancel any aspect of your booking, you will not be entitled to a refund,
travel credit or other remedy from the travel service provider and/or BYOjet .
12. Change or Cancellation by a travel service provider:
The following terms apply to a cancellation by a travel service provider, except in the event of unavoidable or
extraordinary circumstances (which are dealt with in sections 13 and 14 below).
To the extent permitted by applicable law, if your booking is cancelled by a travel service provider,
the travel service provider will generally offer you in the first instance alternative travel arrangements of comparable
standard if available (and may refund any price difference if the alternative is of a lower value), or a travel credit for
the full amount paid by you. Alternatively, subject to the travel service provider's change or cancellation policy,
the travel service provider may offer you a refund of all money paid by you in respect of the booking, from which the travel
service provider and/or BYOjet will deduct any unrecoverable costs, and any applicable travel service provider fees
and BYOjet cancellation fees set out above.
"Unrecoverable costs" means all reasonable, direct and indirect costs we have incurred in relation to your booking,
and includes amounts paid by BYOjet to other relevant travel service providers who are responsible for components
of your booking and which may be non-refundable. For example, costs paid to overseas in-destination tour or transfer operators.
For instant purchase or non-refundable bookings, if your booking is cancelled by a travel service provider, subject
to the travel service provider's change or cancellation policy, you may not be entitled to a refund, travel credit or
other remedy from the travel service provider and/or BYOjet.
13. Unavoidable or Extraordinary Circumstances:
In the event of unavoidable or extraordinary circumstances, a travel service provider may materially modify or cancel your booking
as set out below.
In these Booking Terms and Conditions "unavoidable or extraordinary circumstances" means any cause outside a travel
service provider's reasonable control which could not have been prevented or avoided even if all reasonable measures
had been taken by the travel service provider (including, but not limited to);
- Threat of war;
- Civil disturbances;
- Industrial dispute;
- Terrorist activity and related consequences;
- Infectious disease outbreak or any other public health crisis including changes to quarantine or employee restrictions);
- Natural or other disaster (such as volcanic ash or hurricanes or similar events);
- Nuclear incident;
- Fire or bushfires;
- Adverse weather conditions (actual or threatened, including snow and fog);
- Closed or congested airports/ports or other transport centres;
- Unforeseen alterations to transport schedules (includes air, sea, or land transport);
- Transportation disruptions or cancellations;
- Travel restrictions;
- Changes to travel advisories;
- Travel restrictions;
- Changes to travel advisories;
- Changes to immigration, labour or free movement;
- Laws resulting from BREXIT;
- Changes to applicable laws or government mandates (including evacuation orders and border closures); or
- Any similar event.
A material modification is one that has a serious impact on your booking and would cause substantial inconvenience
to you (including a change of departure date, departure point or airport, or change of departure time of more than twelve hours).
14. Cancellation due to Unavoidable or Extraordinary Circumstances:
If your booking is cancelled due to unavoidable or extraordinary circumstances, either the travel service provider will offer
you a travel credit or BYOjet may, subject to BYOjet's hardship policy, offer you a BYOjet
travel credit for the full amount paid by you.
BYOjet travel credits are subject to the BYOjet travel credit terms and conditions (please see section 33 below).
15. Payments by Credit Card and Debit Card:
Credit and debit card surcharges of:
- 1.03% for Visa Credit Card
- 0.57% for VISA Debit Card
- 0.68% for MasterCard Credit Card
- 0.39% for MasterCard Debit Card
- 1.03% for American Express
- 2.5% for Diner's Club
Please note that credit card and debit card fees do not apply when prices are displayed and paying in Great British Pounds
You authorise us to charge all fees incurred by you in relation to the services provided by us to the credit card or debit card designated by you.
If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
If you choose to save your credit card details with us, they will be securely stored and may be used for your
future transactions with us (including transactions agreed over the phone or by email).
You can choose to remove your saved credit card details at any time.
16. Payments via Alipay:
An additional 1.4% fee will apply when paying by Alipay.
17. Payments via PayPal:
A 1% will apply when paying by PayPal.
18. Payments via Union Pay:
An additional 1.7% fee will apply when paying by Union Pay.
19. Payments via WeChatPay:
An additional 1.4% fee will apply when paying by WeChatPay.
20. Payments via Poli (Online bookings only):
Payments by Poli will not incur any additional fees.
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued.
There may also be a local tax charged at some airports.
22. Service guarantees:
Our booking and advisory services come with guarantees under the Australian Consumer Law and:
- other consumer protection legislation that: they will be provided with due care and skill;
- they will be reasonably fit for the specified purpose;
- they can reasonably be expected to achieve the desired result; and
- they will be provided within a reasonable time.
If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law or other consumer protection legislation (if applicable).
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport,
accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers.
Any booking, advisory and other services (such as processing a change or cancellation with the relevant travel services provider)
that we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to)
provide booking and advisory services, including making travel bookings on your behalf and arranging relevant contracts between you
and travel service providers. We exercise care in the selection of reputable travel service providers, but we are not ourselves a provider
of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf
subject to the terms and conditions, including conditions of carriage, cancellations policy and limitations of liability, imposed by these
travel service providers. We can provide you with copies of the relevant travel service provider terms and conditions on request. Your
legal rights in connection with the provision of travel services are against the specific travel service provider and, except to the extent
a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel
service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
To the extent permitted by law, neither BYOjet nor any of its related bodies corporate, directors, officers, employees,
servants or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss),
delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or
otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control
or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant
international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of
travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation,
limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to
the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your
rights under the Australian Consumer Law and nothing in these Booking Terms and Conditions is intended to limit any rights you may
have under the Competition and Consumer Act 2010 (Cth).
25. Special Requirements:
Please liaise with your consultant or, for online bookings call, regarding any special requirements you may have for your travel
arrangements such as special meal and seating requests, room type or disabled access.
26. Frequent Flyer or Other Loyalty Program:
When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details)
for inclusion in your booking. If you are booking online, please insert these details in the space provided for inclusion in your booking.
Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot
guarantee that the supplier of your frequent flyer or other loyalty progam will credit you with points for your booking or provide
you with any other particular benefit, including (without limitation) status credits or lounge access. It is your responsibility to check
whether your booking is eligible for any such benefits.
27. Schedule Changes:
All departure and arrival times on your flight ticket are provided by the airline and are estimates only. They may change due to air traffic
control restrictions, weather conditions or operational requirements. We recommend that you contact the airline or visit the airline's website
to confirm your scheduled departure time 24 hours prior to your flight. You should also confirm departure times for each onward flight. In the
event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight.
28. Ancillary / Extras:
28.1. Price Drop Protection
Please see the terms and conditions [here]](https://byojet.com/price-drop-protection).
28.2. Cancellation Protection:
- "Cancellation Protection" must be taken out at the time of booking.
- Cancellation must take place at least 48 hours before the first outbound journey is due to begin. No refund will be given if you cancel later than this.
- Cancellation Protection is valid only with a doctor's certificate sent to us within five working days of cancellation. The doctor's certificate must be
completed by a doctor and must bear the name, contact telephone number and stamp of the doctor. A copy of the doctor's identification must be enclosed if no
stamp is available. The doctor's certificate must state the examination date, examination results, diagnosis and the fact that you are unable to travel.
- No refund will be made if you do not turn up on time for your trip or if you have incorrect documents which mean that you cannot/are not allowed to travel.
- The refund will be credited to the Credit Card used for the travel booking purchase within 5-7 days of the refund requests approval by the airline
- You cannot cancel a partially flown or missed flight.
- Nothing in this guarantee affects your rights under Australian Consumer Law or similar legislation regarding statutory guarantees to the extent those
rights cannot be excluded.
- Normal booking conditions (Jetescape Pty Ltd trading as BYOjet) and conditions of carriage (as per the applicable airline) apply in conjunction with these "Cancellation Protection"
terms and conditions.
- In circumstances where we believe that a request for a refund does not fall within the scope of this guarantee, is fraudulent, misleading or deceptive,
incorrect or is otherwise invalid, we may, in our absolute discretion, refuse a refund request. Please note any fraudulent refund requests will be
immediately referred to the relevant authorities.
28.3. Cancel for Any Reason
- "Cancel for any reason guarantee" must be taken out at the time of booking.
- Cancellation must take place at least 48 hours before the first outbound journey is due to begin. No refund will be given if you cancel later than this.
- A reason for cancelling is not required, we do not require any justification or documentation
- An 80% refund of flights only including all our and airline cancellation fees (all non-refundable extras will remain non-refundable), we do not refund
the fee for the Cancel for any reason guarantee.
- "Cancel for any reason guarantee" purchased prior to 11 March 2020 will receive a full refund of flights only including all our and airline cancellation
fees (all non-refundable extras will remain non-refundable), we do not refund the fee for the Cancel for any reason guarantee.
- The refund will be credited to the Credit Card used for the travel booking purchase within 5-7 days of the refund request.
- You cannot cancel a partially flown or missed flight.
- Nothing in this guarantee affects your rights under Australian Consumer Law or similar legislation regarding statutory guarantees to the extent
those rights cannot be excluded.
- Normal booking conditions (Jetescape Pty Ltd trading as BYOjet) and conditions of carriage (as per the applicable airline) apply in conjunction with these
"Cancel for any reason guarantee" terms and conditions.
- In circumstances where we believe that a request for a refund does not fall within the scope of this guarantee, is fraudulent, misleading or
deceptive, incorrect or is otherwise invalid, we may, in our absolute discretion, refuse a refund request. Please note any fraudulent refund requests
will be immediately referred to the relevant authorities.
- Cancel for any reason is not an Insurance product nor does this provide insurance coverage. For Travel Insurance related coverage, kindly
consider a comprehensive insurance policy.
- The maximum cancellation guarantee protection amounts can be found below. The maximum is whichever amount is reached first.
||Per Person Maximum
||Per Booking Maximum
28.4. Flexible travel dates:
28.5. Priority Support:
- "Priority Support" must be taken out at the time of booking.
- To access standard support please visit our contact us page.
- "Express refund credit" entitles the customer to cancel their booking and receive a credit they can use immediately to re-book on the website.
Standard BYOjet refund fees and airline refund fees may apply. Airlines may subject tickets to certain conditions and/or restrictions including
(without limitation) being non-refundable, non-date-changeable, and subject to cancellation and/or amendment fees. BYOjet credit will be transferred
to the customer within 5 business days. If the customer elects to continue with a cash refund, standard cash refund processing periods may apply.
- "Express cash refund" entitles the customer to cancel their booking receive a cash refund within 7 business days. Standard BYOjet
refund fees and airline refund fees may apply.
- "No change administration fee" means standard BYOjet change administration fees are waived. Airline change fees may apply.
Airlines may subject tickets to certain conditions and/or restrictions including (without limitation) being non-refundable,
non-date-changeable and subject to cancellation and/or amendment fees. BYOjet credit will be transferred to the customer within 5 business days.
If the customer elects to continue with a cash refund, standard cash refund processing periods may apply.
- "Saving off your next trip" entitles a customer to the saving amount as a gift voucher to be used on the next trip.
The customers next trip must depart after the first trip has departed and can not be used in conjunction with any other voucher, offer or promotion.
- The gift voucher will be provided within two (2) working days of completing your travel.
- Please see below for terms and conditions of COVID Protection.
28.6. COVID Protection:
- "COVID Protection" must be taken out at the time of booking.
- COVID Protection allows for one (1) travel date change without fees in the event that a Government imposed border restriction is applied that
makes it not possible to travel to or depart from your origin or destination.
- COVID Protection entitles the customer to change their travel dates only. Changes to traveller's names, departure airport, destination airport
and airlines are prohibited and may incur fees to change.
- The customer must pay the fare difference plus applicable taxes of the original trip and the new trip if the new trip cost is higher (merchant fees apply).
- If the trip difference is lower due to the change, the customer is not eligible for a refund of that amount.
- This is a service provided by Jetescape Pty Ltd trading as BYOjet and is not redeemed with the airline.
28..7 Non-refundable ancillaries:
The following ancillary/extras are non-refundable and non-transferable:
- Travel Money Oz Currency Pass
- Price Drop Protection
- BlueRibbon Bags
- Additional baggage
- Seat selection
- Priority support
- COVID Protection
- Cancellation Protection
By providing personal information to us,
(such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients.
Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking.
These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you
or in which their business is based. We may also disclose your personal information to our overseas related entities and to service providers who
perform services for us within and outside of the relevant jurisdiction. Generally, we will only disclose your personal information to these entities and/or persons
in connection with the facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
Where we disclose your personal information to any entity and/or person (including any overseas recipients), you agree that: (i) in the case of
travel service providers or other recipients who are providing services directly to you, we will not be required to ensure that recipient's compliance
with Australian or the relevant jurisdiction’s privacy laws or otherwise be accountable for how they handle your personal information and you acknowledge and agree that your rights in
and (ii) in the case of our related entities and travel service providers who perform services for us, we will take reasonable steps to ensure that recipient's
compliance with Australian or the relevant jurisdiction’s privacy laws. When used above, "disclose" includes to transfer, share, send, or otherwise make available or accessible
to another person and/or entity.
30. Monies Not Held On Trust:
You agree and acknowledge that such monies paid by you to us will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit,
including with our own and/or other customer monies. All monies paid by you to us will be the property of BYOjet and will be a debt due and payable to the travel service provider
in accordance with the payment terms we have agreed with that travel service provider. Payment will generally be made to the travel service provider before the services to which the
money relates are provided, however in some cases, payment will be made to the travel service provider once the services to which the money relates have been provided.
In respect of monies paid for flights for an IATA airline, such monies might be held on trust for that IATA airline in accordance with the payment terms we have agreed with that IATA airline.
In the event we are still holding the monies, we can only provide you with a refund once we are authorised by the travel service provider to process your refund,
subject to that travel service provider's change or cancellation policy.
31. Modifications of these Booking Terms and Conditions:
We reserve the right to modify any of these Booking Terms and Conditions (including the Travel Credit terms and conditions) at any time without prior notice.
If we make changes to any of these terms and conditions, we will post the amended terms and conditions on the https://byojet.com/ website, applications, or services, which are effective upon posting.
The applicable terms that apply are those in effect at the time you make a booking (including by using any Travel Credit) with us.
32. Governing Law:
If any dispute arises between you and us, the laws of Australia will apply.
You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.
Telephone calls and emails to or from BYOjet may be recorded for training purposes.
34. EU Community List:
We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. The Community List is
available for inspection here
These terms were last updated on 12th August 2021.